Usually within 3 hours or the next morning if your enquiry is sent after 9pm Brisbane time.
How do I make a booking?
Go to our Book Page and fill out the form. If you prefer over the phone, send us a message on our Enquire Page and we’ll call you back.
How much notice do you need for a booking?
Several days or weeks notice is preferred. If you book the day before, we can still assist you. If you book the same day, we’ll do our best but cannot guarantee a car will be available.
Do you email a confirmation of my booking?
Yes, we will follow up on your request with a Booking Confirmation or Quote – usually within 3 hours.
Can I book for several hours, a day or multiple days?
Yes of course! We specialise in Professional Driver Services for multiple hours or days.
Do you email a tax invoice?
Yes. We can email you an itemised tax invoice with details of one or multiple journeys.
Where do I meet my driver at the airport?
Domestic – Your driver will have a sign and meet you at the luggage carousel displaying your flight number.
International – Your driver will have a sign and meet you in the Arrivals Hall near The Coffee Club Cafe.
What happens if my flight is delayed or cancelled?
No charges or fees – Please text or call us immediately if your flight is cancelled. If delayed, we’ll know about it. Rest assured, your driver will be there and text when your flight lands.
What happens if I cancel my booking or I’m a No Show?
GENERAL BOOKINGS (sedan, MPV, ppl mover or vans)
No charge – If cancelled 12 hours or more before booking time
50% of quote – If cancelled 6-12 hours before booking time
100% of quote – If cancelled 0-6 hours before or No Show at booking time
SPECIALISED BOOKINGS (minibus, mini-coach, hourly or daily hire)
No charge – If cancelled 24 hours or more before booking time
50% of quote – If cancelled 12-24 hours before booking time
100% of quote – If cancelled 0-12 hours before or No Show at booking time
Do you charge for wait time at other locations (non airport) ?
Yes we do, but the first 10 minutes is no charge. After that, an additional fee is charged for each 10 minutes based on the vehicle’s hourly rate.
Is there a fee to extend my journey along the way?
Yes, if you ask the driver to go to another location to drop or pick-up and it extends the journey time or distance, there will be an extra fee determined by the driver.
Do you provide child booster, toddler or baby seats?
Yes. The child seat will be securely fitted, clean and ready at the pickup. Fee is $10 per seat.
Can I book stretch limousines or party events etc?
Sorry no. Our service is for Corporate & Private transfers only.
Can I book Wedding Cars?
Sorry no. We do however provide wedding transfers in luxury vehicles for family & guests.
Can I consume food, soft drinks or alcohol in the car?
Sorry no. We provide complimentary bottled water & mints.